grab win's Privacy Policy

grab win ("we", "our" or "platform") operates an online gaming and betting service for users in Bangladesh. This privacy policy explains how we handle the personal information you provide, or that is automatically collected, when you use the grab win website (https://grab-win.cam).

By creating an account on grab win you agree to all the terms of this privacy policy. This policy is an integral part of our Terms and Conditions and both documents should be read together. If you disagree with any part of this policy, please refrain from using the platform.

This policy applies to users residing in Bangladesh and reflects our commitment to handling data in accordance with applicable Bangladeshi law.

grab win collects several types of information, which can be divided into two categories: what you provide directly and what is collected automatically during your use of the platform.

2.1 Information You Provide Directly

• Name, date of birth and national ID number (for age verification and identity confirmation)
• Email address and mobile number
• Account username and password (encrypted when stored)
• Financial information: bKash, Nagad, Rocket account numbers or bank account details — used solely for processing transactions
• Support messages and contact content

2.2 Information Collected Automatically

• IP address and device identifier information
• Browser type, operating system and device model
• Time spent on the website, pages visited and links clicked
• Login time, session duration and usage patterns
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases, additional information may be verified through third-party services for the purpose of identity verification and fraud prevention. Such verification is conducted under strict confidentiality agreements.

Collected information is used for the specific purposes listed below. grab win never uses your information for unrelated purposes.

• Account Management: Handling registration, login, password recovery and account security.
• Financial Transactions: Processing deposits, withdrawals and bonuses.
• Age Verification: Ensuring the platform is used only by persons aged 21 and above.
• Service Improvement: Analysing user experience to improve the platform.
• Customer Support: Resolving your questions and complaints.
• Security and Fraud Prevention: Detecting and preventing suspicious activity.
• Legal Compliance: Meeting applicable laws and regulations.
• Communication: Sending important updates, transaction confirmations and service-related notifications.

grab win does not sell or commercially rent your personal information to third parties.

grab win retains your information only for as long as it is necessary — that is, for the duration of service provision and for as long as required to meet legal obligations.

4.1 Active Accounts

All relevant information is retained while your account is active. Transaction records, betting history and account activity are kept in log form for a defined period.

4.2 After Account Closure

Even after an account is closed or deactivated, financial and identity-related information may be retained for a defined period as required by law. Once that period ends, data is securely deleted or anonymised.

4.3 Storage Location

Data is stored on secure servers. If storage at a different geographic location is required for technical or operational reasons, it is done with the same standard of security measures.

grab win does not generally share your personal information with third parties. However, limited information may be disclosed in the following specific circumstances:

5.1 Service Providers

We work with trusted third parties for payment processing (bKash, Nagad, Rocket and bank transfers), identity verification and technical infrastructure management. Only the minimum information necessary to perform the service is shared with them. These partners operate under strict confidentiality agreements.

5.2 Legal Obligations

grab win is legally required to disclose information when demanded by a court order, an investigative authority, or applicable Bangladeshi law. Where possible, you will be notified in advance.

5.3 Business Changes

In the event of a business restructuring, merger or asset transfer, user data may be treated as an asset. Should such a change occur, you will be notified in a timely manner and the new entity will be required to adhere to the same standard of privacy policy.

Cookies and similar tracking technologies are used on the grab win website. Cookies are small text files stored in your browser that help improve the functionality of the website.

6.1 Essential Cookies

These cookies are essential for the core functions of the website — they are used to maintain login sessions, manage security tokens and remember your preferences. Disabling these cookies will prevent many features of the site from working.

6.2 Performance Cookies

These cookies are used to understand how users navigate different parts of the website. They do not collect personally identifiable information.

6.3 Cookie Controls

You can reject or delete cookies through your browser settings. However, disabling certain cookies may affect the full functionality of the website.

grab win applies industry-standard technical and organisational measures to protect your personal information. These protective measures include:

• SSL Encryption: All data transmitted on the website is encrypted using SSL/TLS technology.
• Password Protection: Passwords are never stored in plain text; strong hashing algorithms are used.
• Access Controls: grab win staff can only access the information required for their specific role.
• Regular Security Reviews: Regular security assessments are conducted to identify potential vulnerabilities.
• Firewall and Intrusion Detection: A multi-layered defence system to prevent unauthorised access.

Complete security on the internet can never be guaranteed. Keeping your account password confidential and not sharing it with others is your own responsibility.

As a registered user on grab win, you have the following rights over your own information:

• Right to Access: You may contact the grab win support team to find out what information is stored in your account.
• Right to Correction: If any of your information is inaccurate, you may request that it be corrected.
• Right to Deletion: You may request that information which is no longer needed beyond legal obligations be deleted.
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your information be limited.
• Filing a Complaint: If you have a complaint about how your information is handled, you may raise it directly with the grab win support team.

To exercise these rights, contact the support team. All requests will be verified and processed within a reasonable time.

grab win strictly follows a 21+ age policy. This platform is not intended for anyone under the age of 21 and we do not knowingly collect information from minors.

Age is verified at the time of registration. If it becomes known that a minor has registered by mistake, that account will be closed immediately and the associated information will be deleted. To learn more about responsible gaming, please read our Responsible Gaming Guidelines.

grab win reserves the right to update this privacy policy from time to time. Amendments may be made due to changes in the nature of the service, the use of new technologies, or legal changes.

If there are significant changes, a notice will be published on the website and registered email addresses will be informed. Continued use of the platform after the updated policy is published will indicate that you have agreed to the new policy.

The date of changes will always be noted at the top of this page as "Last Updated". If you need to see a previous version of the policy, contact the grab win support team.

If you have any questions, concerns or requests regarding this privacy policy, contact the grab win support team directly. We provide support in both Bengali and English, seven days a week, twenty-four hours a day.

To learn more about our platform, you can read our About Us page. You will find answers to common questions about service terms in our FAQ section.